Content Removal / Takedown & Appeals Policy

**Legal entity / Operator:** Papa's Package LLC (Dover, Delaware) **Product / brand:** Papa's Package **Version:** 1.2.7 **Effective date:** 2026-10-21

This is the current published policy for content removal, complaints, and appeals. It is not a counsel opinion. It supplements the Terms and should be made easy to find. Any additional processor-specific notice requirements should be confirmed against the applicable written agreement.

DMCA designated agent

Send copyright notices and counter-notices under 17 U.S.C. § 512 to the agent below. This matches the Active U.S. Copyright Office designation DMCA-1083669, effective October 21, 2026.

• Service provider: Benjamin Alexander
• Service provider address: 8 the green #26625, Dover, DE 19901
• Designated agent: Ben Alexander
• Agent organization: Papa's Package LLC
• Agent mail: 8 The Green #26625, Dover, DE 19901, United States
• Phone: 7065801925
• Email: legal@papaspackage.com

Repeat infringers

A notice that results in removal of a creator's post or profile counts as one removal for that account. On removal number 3, the account is terminated. Staff may terminate sooner. A notice that is rejected or closed does not count. This is the repeat-infringer policy adopted under 17 U.S.C. § 512(i).

1. Purpose and scope

This Policy explains how users, creators, depicted persons, rights holders, and the public may:

1. Request removal or restriction of content on Papa's Package
2. File complaints about content, accounts, or enforcement actions
3. Appeal certain decisions

It applies to User Content on https://www.papaspackage.com and related apps we operate (the "Service"), including posts, profiles, messages where we can act, media, captions, and promotions.

2. Where to find this Policy

A link to this Policy labeled **Content Removal / Takedown** appears in plain sight in the site footer (and equivalent legal navigation) on pages that display content. You may also open: https://www.papaspackage.com/legal/content-removal

Related documents:

• Terms of Service (including Acceptable Use and Anti-Human Trafficking): /terms
• Content Provider Agreement: /legal/content-provider-agreement
• Age Verification, Consent, Monitoring & Compliance: /legal/compliance
• Model Release & 2257: /legal/model-release
• Privacy Policy: /privacy

3. How to submit a takedown, removal, or complaint

3.1 Preferred channels (use one)

1. **In-product reporting** — Use Report on the post, profile, or message when available. Include category (e.g., copyright, non-consensual, underage suspicion, harassment, other illegal).
2. **Email** — Send a copyright notice or counter-notice to the DMCA designated agent at **legal@papaspackage.com**. Send other removal requests, complaints, and appeals to **legal@papaspackage.com**. Use a clear subject line:
3. **Studio / account tools** — Creators may use Studio tools (where offered) for DMCA counter-notices or ownership disputes involving their own account.

3.2 What to include

To act quickly, include as much as you can. For an intimate-imagery removal request under Section 3.3, provide the information listed there. For a copyright notice or other complaint:

• Your name and a working contact email
• Your relationship to the content (owner, depicted person, authorized agent, etc.)
• Exact URLs, post IDs, usernames, or screenshots locating the material
• Description of the issue and the relief you seek (remove post, hide media, terminate account, etc.)
• For copyright (DMCA-style): the elements listed in the Terms (identification of work, location of material, good-faith statement, accuracy statement under penalty of perjury, signature)
• For NCII / privacy: confirmation that you are the person depicted or their authorized representative, and that distribution was not consented to

Incomplete requests may delay action. We may ask for additional verification.

3.3 Intimate imagery removal requests

A person depicted in an intimate visual depiction, or an authorized representative, may request removal using the in-product reporting tools or by emailing legal@papaspackage.com. Identify the specific depiction and its location on the Service; state that you are the identifiable individual depicted or an authorized representative, that you have a good-faith belief it was published without consent, and that the information in the request is accurate; and include the statement under penalty of perjury required by applicable law. We may use a privacy-protective method to confirm the request, but do not send identity documents by ordinary email unless we specifically provide a secure method.

Where 47 U.S.C. § 223a applies, we will remove the covered depiction as soon as possible and no later than 48 hours after receiving a valid request through this process, and make reasonable efforts to identify and remove known identical copies. We will publish this process clearly and conspicuously, in plain language, and keep it easy to find. Other urgent reports continue to receive immediate or same-day action under this Policy.

3.4 Emergency safety

If you are in immediate danger, contact local emergency services first. Platform reports are not a substitute for law enforcement.

4. Categories we prioritize

We treat the following with highest urgency:

1. Child sexual abuse material (CSAM) / exploitation of minors — **zero tolerance**
2. Non-consensual intimate imagery (NCII) and related extortion
3. Human trafficking / forced exploitation reports
4. Credible threats of violence
5. Valid copyright (DMCA-style) notices
6. Other illegal content under applicable U.S. law
7. Terms / Acceptable Use violations (harassment, spam, fraud, etc.), including **prohibited terminology** in captions, tags, titles, or metadata (see /legal/prohibited-terminology)

**Prohibited terminology:** Use of banned or coded terms on the Prohibited Terminology list is an independent ground for content removal, restriction, or account action, even when the media itself is not reviewed as illegal.

5. Response timelines

All reported complaints of content that may be illegal or that violates our Standards will be **reviewed and resolved within five (5) business days**. High-risk categories (CSAM, NCII, trafficking, imminent harm) are acted on **immediately or the same day**. We will acknowledge receipt and provide the outcome of the investigation.

Business days are counted in U.S. Eastern time, excluding force majeure events that make response impossible. We may remove or restrict content pending investigation when risk is high. If content is found non-compliant or illegal, it is removed immediately (or sooner when risk is high).

Prioritization within that window:

• **CSAM / minor exploitation** — Immediate removal where identified; report to authorities as required
• **NCII / trafficking / imminent harm** — Immediate or same-day action
• **Copyright (complete notice)** — Expeditious removal or disablement after valid notice
• **Other Terms / Standards violations and general complaints** — Reviewed and resolved within **five (5) business days** as stated above

Incomplete requests may delay the start of review until required information is provided; we will still acknowledge receipt.

6. What we may do (outcomes)

After review we may take one or more of the following outcomes:

• **Removal** — remove, delist, blur, or disable access to content
• **Restriction** — limit distribution, geo-restrict, or demote content
• **Account action** — warn, suspend monetization, suspend, or terminate accounts
• **No action** — decline when the request is incomplete, not credible, or outside our control
• **Report to authorities** — preserve evidence and report to and cooperate with law enforcement and payment processors when required or appropriate
• Notify the uploading user (except where notice would create risk or is prohibited)

7. Appeals

7.1 Who may appeal

You may appeal if:

• Your content or account was removed or restricted and you believe the decision was mistaken or based on incomplete information
• Your removal request was denied and you have new material evidence
• **You are a person depicted** in content and seek removal (including where you assert that consent was not given or is void under applicable law)

**Individuals depicted in content may appeal removal decisions or report content where consent is disputed.** Any person depicted may appeal for removal. If the investigation determines consent was not given or is void under applicable law, the content will be removed.

7.2 How to appeal

Email **legal@papaspackage.com** with subject **"Appeal"** within **30 days** of the decision you contest. Include:

• Your username (if any) and contact email
• Reference to the original report or decision (ticket ID, post URL, date)
• Why you believe the decision should change
• Any new evidence
• If you are a depicted person: confirmation of that relationship and the consent issue you assert

7.3 Appeal review

We aim to acknowledge appeals within **5 business days** and complete internal review within **15 business days** where practicable. One good-faith appeal per decision is generally available; repeated frivolous appeals may be disregarded. Appeals do **not** require us to reinstate content or accounts that we reasonably determine violate the Terms, law, or processor rules.

**If a disagreement regarding consent remains after internal review, the matter may be referred to a neutral third party for resolution at Papa's Package's expense.**

7.4 Counter-notice (copyright)

If content was removed under a copyright notice and you believe it was a mistake or misidentification, you may submit a counter-notice to the DMCA designated agent with the information required under applicable law (including 17 U.S.C. § 512 where U.S. law applies). We may forward the counter-notice to the complainant and restore content when legally appropriate.

8. False or abusive reports

Knowingly filing false, harassing, or bad-faith reports may result in account enforcement, including suspension or termination.

9. Creators and depicted persons

Creators must honor lawful removal obligations and the Content Provider Agreement. Persons depicted without required consent should use Section 3 (NCII / privacy) channels. Creators who repeatedly post violative content may lose monetization and account access.

10. Relationship to Terms

This Policy is incorporated by reference into the Terms of Service. If there is a conflict on procedure for notices and appeals, this Policy controls for removal/appeals procedure; the Terms control for substantive prohibited-content rules and liability.

11. Changes

We may update this Policy by publishing a new version and effective date on this page. Material changes may also be noted in-product.

12. Contact

**Papa's Package LLC** Dover, Delaware, United States

• Content removal / takedown / appeals: legal@papaspackage.com
• Copyright / DMCA notices and counter-notices: Ben Alexander, Papa's Package LLC, legal@papaspackage.com, 7065801925, 8 The Green #26625, Dover, DE 19901 (DMCA-1083669)
• General: hello@papaspackage.com
• Merchant / Contact Us page: https://www.papaspackage.com/contact
• Web: https://www.papaspackage.com/legal/content-removal
• Billing questions: hello@papaspackage.com

**End of Content Removal / Takedown & Appeals Policy**